Consumer Awareness

/Consumer Awareness
Consumer Awareness 2017-01-17T22:03:04+00:00

Our Intent

Our intent is to provide useful consumer information as a service to our clients and the citizens of North Carolina. We have encountered numerous situations, where had the consumer been better informed they would not have been taken advantage of or exposed to potential safety concerns. The information presented here is meant to be informational in nature and is believed to be accurate as of the time of its writing. A. Maynor Heating & Air Conditioning, Inc. assumes no liability for any inaccuracies.

We hope you will find this information both relevant and informative. If we can provide you with any additional information about any of the following and how we may be able to help you, please contact us.

PSNC Energy
Customers of PSNC Energy may also qualify for a $150.00 rebate to replace their heating unit with a new, high-efficiency gas furnace or boiler.

Duke Energy
Customers of Duke Energy may also qualify for a $300.00 rebate to replace their air conditioner with a new, high efficiency model. Additional incentives may be available.

Progress Energy
Customers of Progress Energy may also qualify for a $300.00 rebate to replace their air conditioner with a new, high efficiency model. Additional incentives may be available.

If you have any questions or would like an estimate, contact us.

In North Carolina, most heating and air conditioning work requires that the contractor be properly licensed. The only exception to this is for minor service and repairs to an already installed system. The State Board of Examiners maintains a searchable, online database of licensed contractors.

Furthermore, state law requires that the contractor obtain the appropriate permits with the local jurisdiction and have the work inspected to ensure compliance with applicable codes and safety standards. While minor service and repairs will not typically require a permit, replacement of any part of the system, such as a furnace or air conditioning unit does require that a permit be obtained.

As one customer put it, after having been deceived: “It’s your home, your safety and your money”. Even if it means spending a day or so without your heat, A/C or hot water heater working, don’t panic or make a hasty decision, take the time to check the contractor out. Verify their license status and that the necessary permit(s) have been obtained prior to any work taking place.

It is important to understand that the outside air conditioner or heat pump unit is only half of the air conditioning system. The outdoor unit is connected, through a set of refrigerant lines, to an indoor coil section. The proper matching of the outdoor and indoor sections is critical to the proper operation of the equipment.

It used to be, and in some cases still is, all to common to see a new, high-efficiency unit sitting outside, only to look inside to find an old, deteriorated coil section. For the typical homeowner it’s a case of “out of sight, out of mind”, that is until they find that they’ve paid for a new unit that will not deliver its rated efficiency and performance, and will most likely not last as long as expected. This is especially important now, as the government mandated increased minimum efficiency standards of 13 SEER for new equipment manufactured after January 2006, increasing to 14-SEER as of January 2015. Most coils that were installed prior to this change in 2006 will not properly match with the new, higher efficiency outdoor units of today. All major manufacturers have their equipment tested to meet certain standards and publish “rated” or approved system match-ups. You can read more about this process, as well as other useful information about replacing equipment from the Air Conditioning, Heating and Refrigeration Institute.

Repair vs. Replace

It is often difficult for consumers to decide whether replacing their equipment is a better solution than repairing it. Here are some key points to consider in making the decision.

  • The average life expectancy of a typical system is approx. 12-15 years, with most in our area being replaced at about 12-13 years old.

  • Many major repair (expensive) items, such as: cracked heat exchangers and coils that are leaking refrigerant, are components that have few if any moving parts. So you could put a lot of money into making the repair, but all of the remaining, functional parts of the unit are still the old, original parts, which may be deteriorated and unpredictable, such as: relays, contactors, circuit boards, compressors, fan motors, etc…

  • Our best recommendation is that if you are facing a major repair, such as replacing a compressor, heat exchanger, evaporator coil, condenser coil, etc… it is wise to consider the overall age of the existing equipment and how long you plan to stay in the house. If the equipment is near the end of the typical life expectancy and you think that you may stay in the home for another 3 years or more, then it is probably better to consider replacement instead of repairing

CSST Gas Piping (This material has been used extensively in our area over approx. the past 10-15 years, and was part of a class action lawsuit).

This flexible gas pipe material typically has a yellow outer jacket, click here for some examples (example1 and example2) of what it looks like. If you suspect that your home has this product installed, all of the manufacturers now require that the piping be bonded to your main electrical system in the house. This MUST be done only by a properly qualified and licensed electrician.